Banking and Insurance Industry

Communication in Business

Tutorial, 2.00 ECTS


Course content

The aim of this course is to develop English communication skills for business.

The core contents of this course include:
[1] General Business Engish & Basic Grammar Revision
[2] Reading and writing business correspondence
[3] Rollowing telephone conversations and discussions
[4] Talking about business-related matters
[5] Interpreting charts

The language of instruction is English.

Learning outcomes

After completing the Personal Skills & English module, students will be able to use advanced word processing, presentation, and spreadsheet software, familiarize themselves with common programming environments, and create the first low-threshold program as well as soft skills such as presentation skills, negotiation techniques, conflict management, analytical problem solving and are able to communicate in German and English at the highest level.
In addition, students learn the techniques of scientific work, are able to raise research questions and to answer them with scientific methods and to write them as part of a scientific work.

Recommended or required reading and other learning resources / tools

Literature: Cia Training Ltd.: ECDL Advanced Spreadsheet Software;
Cia Training Ltd.: ECDL Advanced Word Processing Software;
Field A.: Discovering Statistics Using IBM SPSS Statistics;
Field A., Miles J. Zoö F.: Discovering Statistics Using R;
Kabacoff R.: R in Action. Data Analysis and Graphics with R;

Pawelzik: Communication in Business;
Abegg, Benford: Communication for Business;
Business Spotlight Magazine;

Mode of delivery


Prerequisites and co-requisites


Assessment methods and criteria

in-lecture assessment