Bank Management

Process management and digitization of business processes

Integrated course, 3.00 ECTS


Course content

This course introduces process-oriented thinking during business routines, and focuses on process classes specific to the bank and insurance industry. Quality management and optimisation of processes are a key topic.

The core contents of this course include:
[1] Definition and role of business processes;
[2] Process-oriented thinking; modelling of processes; process landscape;
[3] Documentation of business processes; importance of knowledge management within a corporation;
[4] Typical business processes in banking;
[5] Typical business processes in insurance;
[6] Internal quality management in banking/insurance; competitive advantage through QM.
[7] Six Sigma system.
[8] Methods for the digitization of business processes

Learning outcomes

Graduates have detailed knowledge of selected areas of operational management. In particular, they should be able to evaluate and optimize the quality and efficiency of company processes through process thinking.
Thus, graduates have methodological competence in process and project management, which they can apply in everyday business life in team work, control and documentation of business processes and quality assurance. In addition, the graduates are able to evaluate processes with regard to their digitalisation potential.

Recommended or required reading and other learning resources / tools

References: Bätscher/Lürzer (2012): Qualitätsmanagement in der Assekuranz: Konzepte auf dem Prüfstand, Gabler. Greßler/Göppel (2012): Qualitätsmanagement, Bildungsverlag EINS. Heinrich/Stelzer (2011): Informationsmanagement. Krcmar (2009): Informationsmanagement, Springer. Litke et al (2012): Projektmanagement, Best of, Haufe. Moormann/Schmidt (2006): IT in der Finanzbranche, Springer. Patzak/Rattay (2008): Projektmanagement, Linde. Plate (2005): Qualitätsmanagement im Bankbetrieblichen Kreditgeschäft, Gabler. Schmitt/Pfeifer (2010): Qualitätsmanagement - Strategien, Methoden, Techniken, Hanser. Zarnekow et al (2004): Informationsmanagement, dpunkt.
Academic journals: -

Mode of delivery


Prerequisites and co-requisites


Assessment methods and criteria

ILV: final exam, assessment of active course participation