{"id":100247798,"date":"2026-02-11T09:18:24","date_gmt":"2026-02-11T08:18:24","guid":{"rendered":"https:\/\/www.fh-joanneum.at\/?post_type=event&#038;p=100247798"},"modified":"2026-02-12T09:18:44","modified_gmt":"2026-02-12T08:18:44","slug":"airline-crisis-management","status":"publish","type":"event","link":"https:\/\/www.fh-joanneum.at\/en\/event\/airline-crisis-management\/","title":{"rendered":"Airline Crisis Management"},"content":{"rendered":"<div\n    id=\"\"\n    class=\"wp-block-page-header margin-bottom-normal variant-image-after\"\n>\n            <div class=\"container-lg\">\n            <div class=\"row\">\n                <div class=\"col-12\">\n                    <div class=\"content-wrapper\">\n                                                    <span\n                                class=\"topline mb-2 tracking-wide-bolder major-text-color\">Event<\/span>\n                        \n                                                    <h1 class=\"display-1\">Airline Crisis Management<\/h1>\n                        \n                                                    <span class=\"bottomline fs-5\">Best Practices from an American Airlines Executive Who Helped Rebuild after the &#8220;9\/11&#8221; Attacks<\/span>\n                        \n                        \n                                            <\/div>\n                                            <picture>\n                        <source\n                media=\"(max-width: 576px)\"\n                srcset=\"https:\/\/cdn3.fh-joanneum.at\/media\/2026\/02\/DSC3537_1-1-e1770884035293-576x331.jpg, https:\/\/cdn3.fh-joanneum.at\/media\/2026\/02\/DSC3537_1-1-e1770884035293-768x442.jpg 2x\"\n            \/>\n                    <source\n                media=\"(max-width: 768px)\"\n                srcset=\"https:\/\/cdn3.fh-joanneum.at\/media\/2026\/02\/DSC3537_1-1-e1770884035293-768x442.jpg, https:\/\/cdn3.fh-joanneum.at\/media\/2026\/02\/DSC3537_1-1-e1770884035293-1024x589.jpg 2x\"\n            \/>\n                    <source\n                media=\"(max-width: 1024px)\"\n                srcset=\"https:\/\/cdn3.fh-joanneum.at\/media\/2026\/02\/DSC3537_1-1-e1770884035293-1024x589.jpg, https:\/\/cdn3.fh-joanneum.at\/media\/2026\/02\/DSC3537_1-1-e1770884035293-1536x883.jpg 2x\"\n            \/>\n                    <source\n                media=\"(max-width: 1536px)\"\n                srcset=\"https:\/\/cdn3.fh-joanneum.at\/media\/2026\/02\/DSC3537_1-1-e1770884035293-1536x883.jpg, https:\/\/cdn3.fh-joanneum.at\/media\/2026\/02\/DSC3537_1-1-e1770884035293.jpg 2x\"\n            \/>\n                    <source\n                media=\"(max-width: 2000px)\"\n                srcset=\"https:\/\/cdn3.fh-joanneum.at\/media\/2026\/02\/DSC3537_1-1-e1770884035293.jpg, https:\/\/cdn3.fh-joanneum.at\/media\/2026\/02\/DSC3537_1-1-e1770884035293.jpg 2x\"\n            \/>\n                <img decoding=\"async\"\n        class=\"img-fluid position-top two-to-one-aspect\" size=\"full\"\n        src=\"https:\/\/cdn3.fh-joanneum.at\/media\/2026\/02\/DSC3537_1-1-e1770884035293.jpg\"\n        alt=\"\"\n        title=\"\"\n         loading=\"lazy\"             >\n<\/picture>\n\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n\n\n<div class=\"wp-block-sidebar-layout-container margin-bottom-normal\">\n    <div\n        class=\"container-lg\"\n        style=\"--bs-gutter-x: 0;\"\n    >\n        <div\n            class=\"row\"\n            style=\"--bs-gutter-x: 0;\"\n        >\n            \n<div class=\"col-12 col-md-3 order-1 order-md-0 sidebar\">\n            <div class=\"event-infos mb-5\">\n        <div class=\"container-lg\">\n            <div class=\"row justify-content-around\">\n                <div class=\"col-8 col-sm-6 col-md-12\">\n                    <div class=\"event-factbox border border-light p-3\">\n                        <div class=\"mb-3\">\n                            <label>Date<\/label>\n                            <p class=\"mb-0 fw-bold\">23. March 2026<\/p>\n                        <\/div>\n                        <div class=\"mb-3\">\n                            <label>Time<\/label>\n                            <p class=\"mb-0 fw-bold\">17:00 &#8211; 19:30<\/p>\n                        <\/div>\n                        <div class=\"mb-3\">\n                            <label>local<\/label>\n                            <p class=\"mb-0 fw-bold\">FH JOANNEUM Graz<br \/>\r\nLecture hall 212<br \/>\r\nAlte Poststra\u00dfe 149<br \/>\r\n8020 Graz<br \/>\r\n<br \/>\r\nFree admission, registration is requested<\/p>\n                                                            <a\n        class=\"major-text-color d-block mt-1\"\n        href=\"https:\/\/aviation.fh-joanneum.at\/events\/AirlineCrisisManagement\/\"\n        target=\"_blank\"\n    >\n                            \n            <span>Please register without obligation!<\/span>\n                    <\/a>\n                                                    <\/div>\n                        <div x-data=\"ics_dl\">\n                            <a\n                                href=\"#\"\n                                class=\"major-text-color fw-bold\"\n                                x-on:click.prevent=\"downloadEvent($event.target.getAttribute('data-event'))\"\n                                data-event=\"{&quot;summary&quot;:&quot;Airline Crisis Management&quot;,&quot;description&quot;:&quot;FH JOANNEUM Graz&lt;br \\\/&gt;\\r\\nLecture hall 212&lt;br \\\/&gt;\\r\\nAlte Poststra\\u00dfe 149&lt;br \\\/&gt;\\r\\n8020 Graz&lt;br \\\/&gt;\\r\\n&lt;br \\\/&gt;\\r\\nFree admission, registration is requested&quot;,&quot;short_description&quot;:&quot;FH JOANNEUM Graz, 2026, 17:00 - 19:30&quot;,&quot;startDateTime&quot;:&quot;23.03.2026 17:00&quot;,&quot;endDateTime&quot;:&quot;23.03.2026 19:30&quot;,&quot;language&quot;:&quot;en&quot;,&quot;link&quot;:&quot;https:\\\/\\\/aviation.fh-joanneum.at\\\/events\\\/AirlineCrisisManagement\\\/&quot;,&quot;url&quot;:&quot;https:\\\/\\\/www.fh-joanneum.at\\\/en\\\/event\\\/airline-crisis-management\\\/&quot;}\"\n                            >Add to my calendar<\/a>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n            \n<div\n    id=\"\"\n    class=\"wp-block-institute-card margin-bottom-normal\"\n>\n    <div class=\"container-lg\">\n                                    <div class=\"row justify-content-around\">\n                    <div class=\"col-8 col-sm-6 col-md-12\">\n                        <a\n        class=\"engineering institute-card\"\n        href=\"https:\/\/www.fh-joanneum.at\/en\/institute\/aviation\/\"\n        target=\"_self\"\n    >\n                            <div class=\"major-bg-color\">\n            <div class=\"wrapper\">\n                <div class=\"header\">\n                    <span>Institute<\/span>\n                <\/div>\n                <h4>Aviation<\/h4>\n            <\/div>\n        <\/div>\n            <span><\/span>\n                    <\/a>\n                    <\/div>\n                <\/div>\n                        <\/div>\n<\/div>\n\n\n<div\n    id=\"\"\n    class=\"wp-block-text-card card margin-bottom-normal\"\n>\n    <div class=\"container-lg\">\n        <div class=\"row justify-content-around\">\n            <div class=\"col-8 col-sm-6 col-md-12\">\n                <div class=\"border border-light p-3\">\n                    <h5>Contact:<\/h5>\n\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n<div\n        id=\"\"\n        class=\"wp-block-person-card margin-bottom-normal\"\n    >\n        <div class=\"container-lg\">\n            <div class=\"row justify-content-around\">\n                <div class=\"col-8 col-sm-6 col-md-12\">\n                    <a href=\"https:\/\/www.fh-joanneum.at\/en\/university\/person\/birgit-hauer\"\n    class=\"person-card\">\n    <div class=\"border border-light h-100\">\n\n        <div class=\"image-wrapper\">\n            <picture>\n        <img decoding=\"async\"\n        class=\"img-fluid\"\n        src=\"https:\/\/online.fh-joanneum.at\/JOANNEUMonline\/visitenkarte.showImage?pPersonenGruppe=3&amp;pPersonenId=8D4D244940C0D293\"\n        alt=\"\"\n        title=\"\"\n                 onerror=\"this.src = 'https:\/\/www.fh-joanneum.at\/app\/themes\/fh\/public\/images\/avatar_dummy.e5edf9.png'\"     >\n<\/picture>\n\n        <\/div>\n        <div class=\"p-2 p-xl-3\">\n                        <h6>Birgit Hauer<\/h6>\n                        <p class=\"mb-0 hyphens\">\n              Programme Administrator\n            <\/p>\n        <\/div>\n    <\/div>\n<\/a>                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n\n\n<\/div>\n\n\n<div class=\"d-none d-md-flex col-md-1 seperator-column\"><\/div>\n<div class=\"col-12 col-md-8 order-0 order-md-1\">\n    \n<div\n    id=\"\"\n    class=\"wp-block-intro-text margin-bottom-normal\"\n>\n    <div class=\"container-lg\">\n        <div class=\"row\">\n            <div class=\"col\">\n                <div class=\"major-text-color fst-italic\"><p>On Monday 23rd the Institute of Aviation at FH JOANNEUM Graz is hosting an evening lecture.<\/p>\n<\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n<div id=\"\" class=\"wp-block-text-content margin-bottom-normal\">\n    <div class=\"container-lg\">\n        <div class=\"row\">\n            <div class=\"col\">\n                <p>Rob Britton knows airline crises. He was part of the team that helped rebuild American Airlines after &ldquo;9\/11&rdquo; terrorist attacks in 2001 (two of AA&rsquo;s jets were hijacked and used as weapons), and helped manage crises before and after that. In this lively presentation Rob will discuss the varied origins of airline crises, some examples of poor management and eight basic best practices for effective crisis management. This talk is essential for anyone interested in our crisis-prone industry.<\/p>\n<h3><strong>&nbsp;<\/strong><\/h3>\n<h4><strong>About the Speaker<\/strong><\/h4>\n<p>Rob Britton spent nearly his entire career in the airline industry, including 22 years at American in 11 different positions.&nbsp; Rob is currently an Adjunct Professor at Georgetown University in Washington, DC and at Imperial College London, and an annual guest lecture at more than 25 universities in the Americas and Europe. He holds a Ph.D. in geography from the University of Minnesota, and a postdoctoral certificate from the Wharton School, University of Pennsylvania.<\/p>\n\n            <\/div>\n        <\/div>\n            <\/div>\n<\/div>\n\n\n<div\n    id=\"\"\n    class=\"wp-block-content-image margin-bottom-normal\"\n>\n    <div class=\"container-lg\">\n        <div class=\"row\">\n            <div class=\"col-12\">\n                <div >\n\n                    <div class=\"image-wrapper\">\n                        <picture>\n                        <source\n                media=\"(max-width: 576px)\"\n                srcset=\"https:\/\/cdn3.fh-joanneum.at\/media\/2026\/02\/Rob-Britton-2-Full-1-576x392.jpg, https:\/\/cdn3.fh-joanneum.at\/media\/2026\/02\/Rob-Britton-2-Full-1-768x522.jpg 2x\"\n            \/>\n                    <source\n                media=\"(max-width: 768px)\"\n                srcset=\"https:\/\/cdn3.fh-joanneum.at\/media\/2026\/02\/Rob-Britton-2-Full-1-768x522.jpg, https:\/\/cdn3.fh-joanneum.at\/media\/2026\/02\/Rob-Britton-2-Full-1-1024x696.jpg 2x\"\n            \/>\n                    <source\n                media=\"(max-width: 1024px)\"\n                srcset=\"https:\/\/cdn3.fh-joanneum.at\/media\/2026\/02\/Rob-Britton-2-Full-1-1024x696.jpg, https:\/\/cdn3.fh-joanneum.at\/media\/2026\/02\/Rob-Britton-2-Full-1-1536x1044.jpg 2x\"\n            \/>\n                    <source\n                media=\"(max-width: 1536px)\"\n                srcset=\"https:\/\/cdn3.fh-joanneum.at\/media\/2026\/02\/Rob-Britton-2-Full-1-1536x1044.jpg, https:\/\/cdn3.fh-joanneum.at\/media\/2026\/02\/Rob-Britton-2-Full-1.jpg 2x\"\n            \/>\n                    <source\n                media=\"(max-width: 1802px)\"\n                srcset=\"https:\/\/cdn3.fh-joanneum.at\/media\/2026\/02\/Rob-Britton-2-Full-1.jpg, https:\/\/cdn3.fh-joanneum.at\/media\/2026\/02\/Rob-Britton-2-Full-1.jpg 2x\"\n            \/>\n                <img decoding=\"async\"\n        class=\"img-fluid @if ($image_credit || $media_subtitle) mb-2 @endif @if ($lightbox) modal-trigger @endif\" @click=\"modal = !modal\" aria-expanded=\"false\"\n        src=\"https:\/\/cdn3.fh-joanneum.at\/media\/2026\/02\/Rob-Britton-2-Full-1.jpg\"\n        alt=\"Rob Britton h\u00e4lt einen Vortrag am Institut Luftfahrt \/ Aviation der FH JOANNEUM\"\n        title=\"\"\n         loading=\"lazy\"             >\n<\/picture>\n\n                                                                            <p class=\"text-muted\">Rob Britton, Adjunct Professor at Georgetown University<\/p>\n                                            <\/div>\n\n                                    <\/div>\n\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n<div\n    id=\"\"\n    class=\"wp-block-tipp-box margin-bottom-normal\"\n>\n    <div class=\"container-lg\">\n        <div class=\"row\">\n            <div class=\"col\">\n                <div class=\"tipp-box border border-info\">\n                    <div class=\"tipp-box-inner p-2 p-md-3\">\n                        <h4 class=\"\">Note<\/h4>\n                        <p>Free admission. Please register for the event <strong><a href=\"https:\/\/aviation.fh-joanneum.at\/events\/AirlineCrisisManagement\/\" target=\"_blank\" rel=\"noopener\">here<\/a><\/strong>.<\/p>\n\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n<\/div>\n\n\n        <\/div>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":84,"featured_media":100247920,"template":"","format":[10033633],"meta":{"_acf_changed":false,"footnotes":""},"topic":[10002886],"location":[10032973],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.fh-joanneum.at\/en\/wp-json\/wp\/v2\/event\/100247798"}],"collection":[{"href":"https:\/\/www.fh-joanneum.at\/en\/wp-json\/wp\/v2\/event"}],"about":[{"href":"https:\/\/www.fh-joanneum.at\/en\/wp-json\/wp\/v2\/types\/event"}],"author":[{"embeddable":true,"href":"https:\/\/www.fh-joanneum.at\/en\/wp-json\/wp\/v2\/users\/84"}],"version-history":[{"count":27,"href":"https:\/\/www.fh-joanneum.at\/en\/wp-json\/wp\/v2\/event\/100247798\/revisions"}],"predecessor-version":[{"id":100248824,"href":"https:\/\/www.fh-joanneum.at\/en\/wp-json\/wp\/v2\/event\/100247798\/revisions\/100248824"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.fh-joanneum.at\/en\/wp-json\/wp\/v2\/media\/100247920"}],"wp:attachment":[{"href":"https:\/\/www.fh-joanneum.at\/en\/wp-json\/wp\/v2\/media?parent=100247798"}],"wp:term":[{"taxonomy":"topic","embeddable":true,"href":"https:\/\/www.fh-joanneum.at\/en\/wp-json\/wp\/v2\/topic?post=100247798"},{"taxonomy":"format","embeddable":true,"href":"https:\/\/www.fh-joanneum.at\/en\/wp-json\/wp\/v2\/format?post=100247798"},{"taxonomy":"location","embeddable":true,"href":"https:\/\/www.fh-joanneum.at\/en\/wp-json\/wp\/v2\/location?post=100247798"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}