{"id":10007347,"date":"2015-12-13T23:43:32","date_gmt":"2015-12-13T22:43:32","guid":{"rendered":"https:\/\/www.fh-joanneum.at\/?page_id=7347"},"modified":"2025-08-22T09:07:50","modified_gmt":"2025-08-22T07:07:50","slug":"central-it-services","status":"publish","type":"page","link":"https:\/\/www.fh-joanneum.at\/en\/university\/organisation\/service-departments\/central-it-services\/","title":{"rendered":"Central IT Services"},"content":{"rendered":"
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Helpdesk<\/h4>\n

T: +43 316 5453 \u2013 8888<\/a>
\nE: helpdesk@fh-joanneum.at<\/a>
\nIT-Support Portal: service.fh-joanneum.at<\/a><\/p>\n

www.fh-joanneum.at\/helpdesk<\/strong><\/a><\/p>\n<\/div>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n\n

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Contact ZIT-Office<\/h4>\n

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FH JOANNEUM<\/strong>
\nCentral IT-Services<\/strong>
\nAlte Poststrasse 147, 8020 Graz,
\nAUSTRIA<\/a>
\nE: office.zit@fh-joanneum.at<\/a>
\nT: +43 316 5453 \u2013 8163<\/a>
\nT: +43 316 5453 \u2013 8165<\/a><\/p>\n<\/p>\n<\/div>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n\n\n<\/div>\n\n\n

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Students, lecturers and all other people at the university work with IT systems: from the Campus Management System JOANNEUM|online to the SAP system and tools for online teaching. We provide these and are your central IT service provider.<\/p>\n<\/p>\n<\/div>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n

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Cloud Services & Infrastructure<\/h3>\n<\/div>\n\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n
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Our central infrastructure consisting of server, storage and cloud systems serves as the basis for all IT systems. We operate and maintain around 400 servers and 650 network components.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n\n

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Tip<\/h4>\n

At wissen.fh-joanneum.at<\/a> you will find instructions and assistance for our IT systems. An overview of the IT systems is available internally at desktop.fh-joanneum.at<\/a> (VPN connection required).<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n

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Applications & Processes<\/h3>\n<\/div>\n\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n
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We support many applications such as JOANNEUMonline, SAP, our Identity Management System or Mobility Online and one tool each for internship management and ticket processing and develop them further as needed. If new IT solutions are required, we provide support in defining the requirements and clarifying the implementation options.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n

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Support & IT-Purchasing<\/h3>\n<\/div>\n\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n
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As the central point for IT purchasing, we take care of the procurement of IT equipment, installation and the handling of old equipment. For our users, the helpdesk is the first point of contact for challenges with our IT systems and hardware. Through the helpdesk, we respond to about 1,000 inquiries per month.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n\n

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Tip<\/h4>\n

For more information, visit the Helpdesk website at www.fh-joanneum.at\/helpdesk<\/a>.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n\n\n

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Head of Division<\/h3>\n <\/div>\n
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DI<\/p>\n

Martin Reischl<\/h6>\n

\n Head of Division\n <\/p>\n <\/div>\n <\/div>\n<\/a> <\/div>\n <\/div>\n

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Team<\/h3>\n <\/div>\n
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Thomas Aflenzer<\/h6>\n

\n UNIX-Architect\n <\/p>\n <\/div>\n <\/div>\n<\/a> <\/div>\n

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Ing.<\/p>\n

G\u00fcnter Aschauer<\/h6>\n

\n Application Manager\n <\/p>\n <\/div>\n <\/div>\n<\/a> <\/div>\n

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Florian Bamberger<\/h6>\n

\n Support and Infrastructure Team Coordina\n <\/p>\n <\/div>\n <\/div>\n<\/a> <\/div>\n

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Angelika Bonstingl<\/h6>\n

\n IT Purchaser\n <\/p>\n <\/div>\n <\/div>\n<\/a> <\/div>\n

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Christian Deutsch<\/h6>\n

\n Service Desk Assistant\n <\/p>\n <\/div>\n <\/div>\n<\/a> <\/div>\n

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Elisabeth Doppelhofer<\/h6>\n

BSc MA<\/p>\n

\n Coordinator for applications and processes
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Matthias Ferrares<\/h6>\n

\n IT Supporter\n <\/p>\n <\/div>\n <\/div>\n<\/a> <\/div>\n

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Peter Gritsch<\/h6>\n

\n System Architect\n <\/p>\n <\/div>\n <\/div>\n<\/a> <\/div>\n

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Roland G\u00dcNTHER<\/h6>\n

\n 1st Level Support Administrator\n <\/p>\n <\/div>\n <\/div>\n<\/a> <\/div>\n

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Robert Handler<\/h6>\n

\n Network Support Technician\n <\/p>\n <\/div>\n <\/div>\n<\/a> <\/div>\n

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Richard Hasiba<\/h6>\n

\n Coordinator for Support and Infrastructure
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DI<\/p>\n

Viktoria Horvath<\/h6>\n

\n Service Desk Assistant\n <\/p>\n <\/div>\n <\/div>\n<\/a> <\/div>\n

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Ing.<\/p>\n

Hugo-Martin H\u00f6bel<\/h6>\n

\n System Architect\n <\/p>\n <\/div>\n <\/div>\n<\/a> <\/div>\n

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Michael Jauschnik<\/h6>\n

BA<\/p>\n

\n Project and Program Manager\n <\/p>\n <\/div>\n <\/div>\n<\/a> <\/div>\n

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Reshan Karim<\/h6>\n

MSc<\/p>\n

\n Application Administrator\n <\/p>\n <\/div>\n <\/div>\n<\/a> <\/div>\n

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Eva-Maria Kienzl<\/h6>\n

BA BSc MA<\/p>\n

\n Application and Requirements Manager\n <\/p>\n <\/div>\n <\/div>\n<\/a> <\/div>\n

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DI<\/p>\n

Tom Kleinhapl<\/h6>\n

BSc<\/p>\n

\n UNIX-Architect\n <\/p>\n <\/div>\n <\/div>\n<\/a> <\/div>\n

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Klaus Kral<\/h6>\n

\n Software Consultant\n <\/p>\n <\/div>\n <\/div>\n<\/a> <\/div>\n

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Markus Lang<\/h6>\n

Bakk.<\/p>\n

\n Application Manager\n <\/p>\n <\/div>\n <\/div>\n<\/a> <\/div>\n

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Gerhard Maxl<\/h6>\n

\n IT-Organiser for Service Management\n <\/p>\n <\/div>\n <\/div>\n<\/a> <\/div>\n

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Maria Priller<\/h6>\n

BA MA<\/p>\n

\n IT Project & Program Manager\n <\/p>\n <\/div>\n <\/div>\n<\/a> <\/div>\n

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Monika Raffalt<\/h6>\n

BA BA MA<\/p>\n

\n IT Project Staff\n <\/p>\n <\/div>\n <\/div>\n<\/a> <\/div>\n

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Verena Schantl<\/h6>\n

BSc MSc<\/p>\n

\n currently on parental leave
Coordinator for Applications and Processes\n <\/p>\n <\/div>\n <\/div>\n<\/a> <\/div>\n

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Ferdinand Schl\u00f6gl<\/h6>\n

BSc<\/p>\n

\n Senior System Administrator\n <\/p>\n <\/div>\n <\/div>\n<\/a> <\/div>\n

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Felicitas Schwab<\/h6>\n

\n Service Desk Assistant\n <\/p>\n <\/div>\n <\/div>\n<\/a> <\/div>\n

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DI<\/p>\n

Wolfgang Schweighofer<\/h6>\n

\n System Architect\n <\/p>\n <\/div>\n <\/div>\n<\/a> <\/div>\n

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Michael T\u00f6glhofer<\/h6>\n

\n Service Desk Assistant\n <\/p>\n <\/div>\n <\/div>\n<\/a> <\/div>\n

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Sonja Vogrin<\/h6>\n

\n Office Managerin\n <\/p>\n <\/div>\n <\/div>\n<\/a> <\/div>\n

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Elisabeth Waldbauer<\/h6>\n

BA<\/p>\n

\n Office Manager\n <\/p>\n <\/div>\n <\/div>\n<\/a> <\/div>\n

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DI (FH)<\/p>\n

Cordula Weidinger<\/h6>\n

\n IT Purchaser\n <\/p>\n <\/div>\n <\/div>\n<\/a> <\/div>\n

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Irmgard Wilfinger<\/h6>\n

BSc<\/p>\n

\n Application Manager\n <\/p>\n <\/div>\n <\/div>\n<\/a> <\/div>\n

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Andrea Wippel<\/h6>\n

BA MSc<\/p>\n

\n Anforderungsmanager:in\n <\/p>\n <\/div>\n <\/div>\n<\/a> <\/div>\n

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Michael Wolf<\/h6>\n

\n Applications Manager\n <\/p>\n <\/div>\n <\/div>\n<\/a> <\/div>\n

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Kerstin Wollendorfer<\/h6>\n

\n IT Purchaser\n <\/p>\n <\/div>\n <\/div>\n<\/a> <\/div>\n

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DI<\/p>\n

Eduard Zarfl<\/h6>\n

\n SAP Senior Manager\n <\/p>\n <\/div>\n <\/div>\n<\/a> <\/div>\n

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Helmut Zarfl<\/h6>\n

\n Service Desk Assistant\n <\/p>\n <\/div>\n <\/div>\n<\/a> <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n<\/div>\n\n\n <\/div>\n <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":11,"featured_media":10071833,"parent":10005682,"menu_order":551,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.fh-joanneum.at\/en\/wp-json\/wp\/v2\/pages\/10007347"}],"collection":[{"href":"https:\/\/www.fh-joanneum.at\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.fh-joanneum.at\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.fh-joanneum.at\/en\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/www.fh-joanneum.at\/en\/wp-json\/wp\/v2\/comments?post=10007347"}],"version-history":[{"count":4,"href":"https:\/\/www.fh-joanneum.at\/en\/wp-json\/wp\/v2\/pages\/10007347\/revisions"}],"predecessor-version":[{"id":100236738,"href":"https:\/\/www.fh-joanneum.at\/en\/wp-json\/wp\/v2\/pages\/10007347\/revisions\/100236738"}],"up":[{"embeddable":true,"href":"https:\/\/www.fh-joanneum.at\/en\/wp-json\/wp\/v2\/pages\/10005682"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.fh-joanneum.at\/en\/wp-json\/wp\/v2\/media\/10071833"}],"wp:attachment":[{"href":"https:\/\/www.fh-joanneum.at\/en\/wp-json\/wp\/v2\/media?parent=10007347"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}