{"id":10076707,"date":"2022-09-20T15:32:03","date_gmt":"2022-09-20T13:32:03","guid":{"rendered":"https:\/\/www.fh-joanneum.at\/?post_type=projects&p=76707"},"modified":"2022-09-20T15:34:08","modified_gmt":"2022-09-20T13:34:08","slug":"unsubscribe-please","status":"publish","type":"project","link":"https:\/\/www.fh-joanneum.at\/en\/project\/unsubscribe-please\/","title":{"rendered":"Unsubscribe, please"},"content":{"rendered":"
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Design & Communication<\/h4>\n <\/div>\n <\/div>\n <\/span>\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n
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    \n Bachelor\u2019s Thesis\n <\/div>\n
    2020<\/div>\n <\/li>\n \n
    \n Author\n <\/div>\n
    Anna Iberer<\/div>\n <\/li>\n \n
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    Interaction Design<\/div>\n <\/li>\n \n
    \n Supervisor\n <\/div>\n
    Konrad Baumann<\/div>\n <\/li>\n <\/ul>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n<\/div>\n\n
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    Online customer service chat often makes people fed up. \\”Unsubscribe, please\\” takes on that challenge.<\/p>\n<\/p>\n<\/div>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n

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    The bachelor’s thesis delves deeper into customer service interactions to take a closer look at the hallmarks of great in‒person customer service, at why online customer service chats can be such a pain and how to introduce and implement that certain je ne sais quoi<\/em> of in-person services to online services. These learnings are applied to the New York Times<\/em> Customer Care Online Chat in a (user-)friendly, non-intrusive, and honest design.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n

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    \n \n \n \n \n \n \n \"Unsubscribe,\n<\/picture>\n\n

    \u00a9 Information Design<\/p>\n <\/div>\n

    \n \n \n \n \n \n \n \"Unsubscribe,\n<\/picture>\n\n

    \u00a9 Information Design<\/p>\n <\/div>\n

    \n \n \n \n \n \n \n \"Unsubscribe,\n<\/picture>\n\n

    \u00a9 Information Design<\/p>\n <\/div>\n

    \n \n \n \n \n \n \n \"Unsubscribe,\n<\/picture>\n\n

    \u00a9 Information Design<\/p>\n <\/div>\n

    \n \n \n \n \n \n \n \"Unsubscribe,\n<\/picture>\n\n

    \u00a9 Information Design<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n

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