Automotive Engineering

Quality Management

Lecture, 2.00 ECTS

 

Course content

Quality and market, quality and logistics, product and serial development, deviations, competitive advantage, client feedback, quality testing, standards (ISO, automotive standards), quality planning, controlling, total quality management, law, statistics.

Recommended or required reading and other learning resources / tools

Groh, Peter E. / Benes Georg M. (2012): Grundlagen des Qualitätsmanagements, Fachbuchverlag Leipzig

Bruhn, M. (2008): Qualitäsmanagement für Dienstleistungen, Grundlagen und Konzepte, Methoden, Springer Verlag

Hermann J. / Fritz H. (2011): Qualitätsmanagement, Lehrbuch für Studium und Praxis, Carl Hanser Verag München

ISO/TS 16949:2009
Quality management systems -- Particular requirements for the application of ISO 9001:2008 for automotive production and relevant service part organizations

Mode of delivery

Integrated course: lectures and tutorials

Prerequisites and co-requisites

MMOD05; MMOD01

Assessment methods and criteria

Written and oral exam