Quality Management
Lecture, 2.00 ECTS
Course content
Quality and market, quality and logistics, product and serial development, deviations, competitive advantage, client feedback, quality testing, standards (ISO, automotive standards), quality planning, controlling, total quality management, law, statistics.
Recommended or required reading and other learning resources / tools
Groh, Peter E. / Benes Georg M. (2012): Grundlagen des Qualitätsmanagements, Fachbuchverlag Leipzig
Bruhn, M. (2008): Qualitäsmanagement für Dienstleistungen, Grundlagen und Konzepte, Methoden, Springer Verlag
Hermann J. / Fritz H. (2011): Qualitätsmanagement, Lehrbuch für Studium und Praxis, Carl Hanser Verag München
ISO/TS 16949:2009
Quality management systems -- Particular requirements for the application of ISO 9001:2008 for automotive production and relevant service part organizations
Mode of delivery
Integrated course: lectures and tutorials
Prerequisites and co-requisites
MMOD05; MMOD01
Assessment methods and criteria
Written and oral exam