Industrial Management

Process Management 2 (Case Studies, Instruments)

Integrated course, 3.00 ECTS


Course content

• Systematic process design
• Selected methods and approaches of BPM
• Business Process Reengineering
• Value flow analysis
• Change management in BPM
• Integrated process management
• Approaches for optimising processes
• Competence model for process managers
• Case studies

Learning outcomes

The students are able to
• recognise key processes and service processes
• apply process evaluation methods
• identify potential for improvement in processes
• model processes
• clarify various different process annotation methods
• apply database software tools in the field of business process management (BPM)
• apply the method of value-flow analysis in BPM

Recommended or required reading and other learning resources / tools

• Allweyer: BPMN 2.0 - Business Process Model and Notation - Einführung in den
Standard für die Geschäftsprozessmodellierung
• Becker/Kugeler/Rosemann: Prozessmanagement - Ein Leitfaden zur prozeß-
orientierten Organisationsgestaltung
• Brunner/Gabriel/Bischof: Prozessmanagement
• Freund/Rücker: BPMN 2.0 Praxishandbuch
• Bergsmann: End-to-End-Geschäftsprozessmanagement
• Osterloh/Frost: Prozessmanagement als Kernkompetenz
• Schmelzer/Sesselmann: Geschäftsprozessmanagement
• Wagner/Lindner: WPM - Wertstromorientiertes Prozessmanagement

The lecturer agrees to pass on an updated list of recommended literature to the students in accordance with the syllabus.
• ZFO - Zeitschrift für Führung und Organisation
• Business Process Management Journal

Mode of delivery

Integrated Lecture

Prerequisites and co-requisites

Logistics and Supply Chain Management, Organisation, Management Accounting

Assessment methods and criteria

Exam and continuous assessment