Insurance Management

Change Management

Integrated course, 3.00 ECTS


Course content

Innovation is key to sustained corporate success. This course discusses the management and control of the implementation of changes, also dealing with aspects of communication and conflict management. Theoretical concepts are illustrated by examples from practice and case studies.

The core contents of this course include:
[1] Typical settings that lead to change: e.g. technical innovations, scarcity of time and money, rise in systemic complexity, globalisation;
[2] Coaching and development of employees;
[3] Development of corporate structures; process-oriented controlling; filling of key positions; management by objectives;
[4] Communication during stages of change;
[5] Conflict management; addressing resistance;
[6] Organisational adaptations post mergers and acquisitions.
Optional contents can include:
[7] Managing changes in the corporate culture;
[8] Selection and commitment of external consultants;
[9] Case studies: change management.

Learning outcomes

Graduates know the triggers, obstacles and success factors of change. In addition, they are prepared for steering, communication and conflict management during innovation implementation phases. Thus, graduates have strategic competence which they can use in their everyday work for critical reflection on established practice methods, for initiating change, as well as for monitoring the achievement of objectives and strategic controlling.

Recommended or required reading and other learning resources / tools

References: Brink (2011): Corporate Governance and Business Ethics, Springer. CFA Institute (2010): Standards of Practice Handbook 10th, CFA Verlag. Crane et al (2013): Corporate Social Responsibility, Readings and Cases, Routledge. Hauschka (2010): Corporate Compliance, Beck. Hopt/Wohlmannstetter (2011): Handbuch Corporate Governance von Banken, Vahlen/Beck. Koslowski (2009): Ethik der Banken, Fink. OECD (aktuell): Grundsätze der Corporate Governance. Schenk/Eberhartinger (2012): Corporate Governance in Österreich, BWV. Schneider/Schmidpeter (2012): Corporate Social Responsibility: Verantwortungsvolle Unternehmensführung in Theorie und Praxis, Springer.
Hauschka (2010): Corporate Compliance, Beck. Jackson et al (2012): International Law in Financial Regulation and Monetary Affairs, Oxford. Lucius et al (2010): Compliance im Finanzdienstleistungsbereich, Springer. Schwarzbartl/Pyrcek (2012): Compliance Management, Linde.
Academic journals: -

Mode of delivery


Prerequisites and co-requisites


Assessment methods and criteria

ILV: final exam, assessment of active course participation