The bachelor’s thesis delves deeper into customer service interactions to take a closer look at the hallmarks of great in‒person customer service, at why online customer service chats can be such a pain and how to introduce and implement that certain je ne sais quoi of in-person services to online services. These learnings are applied to the New York Times Customer Care Online Chat in a (user-)friendly, non-intrusive, and honest design.
Bachelor's Thesis | Information Design
Unsubscribe, please
Introducing the human element to online customer service
© Information Design
Online customer service chat often makes people fed up. \”Unsubscribe, please\” takes on that challenge.
© Information Design
© Information Design
© Information Design
© Information Design
© Information Design