Bianca Bernhardt, BSc

Key data

Job title: Employee in the field of project management / quality management
Company: Dedalus HealthCare Ges.m.b.H. - Business Unit TIP HCe - Business Intelligence in the Health Care Sector
Place: Graz, Austria
I completed my internship from March to May 2021
My contact

Core areas and activities:

In the following, I would like to focus on the most important core tasks in order to give a small insight into the activities in the company. This included, for example, the installation of standard reports on customer servers in BIC 3. BIC 3 is a locally installed software in the form of an Excel add-in in which one works. The task here was to install and provide standard reports for new but also existing customers on the respective server.

The standard reports were, for example, a case list of patients, a monthly overview with information such as the number of cases in specialist departments, information about the number of normal, short and long-stay patients or the length of stay and a daily overview with similar information, compressed to one day. The preparation of these reports played an essential role here. This included checking whether all calculations functioned correctly, whether values from the respective cubes and thus from the hospital's upstream system arrived appropriately and to check these for plausibility (if necessary with a cross-check in the respective hospital information system), should individual values be conspicuously high/low or missing.

Furthermore, my tasks included cube content checks. The latter consists of a so-called final overall report, which serves to show all data contents of the respective cube in individual table sheets (e.g. main departments, main cost units, services, etc.) and to check the contents of each individual table for correctness and plausibility before they are finally delivered to the customer.

And another final and important task was to set up a new portal on all existing customer servers. Due to a changeover, an internally used platform was replaced by a new one, which was used for the maintenance of existing products. This task also included solving technical problems (e.g. when no server access was possible or the new path first had to be released by the customer), as well as finding IT contact persons with the associated urgencies in relation to the requests sent out.  

What I liked very much about the internship:

I particularly liked the generally flat hierarchy in the company. I also got to know many people in the company as very helpful and concerned about any questions that came up. Furthermore, I found the weekly online team meetings very good, as all employees involved are regularly informed about current and upcoming topics and events, and problems can be quickly intercepted and discussed before they develop into more serious problems.

What I have learned:

In addition to the aforementioned main activities as well as supplementary activities, which I found very interesting as well as exciting and instructive, I also had the opportunity to participate in offered customer programme trainings, which helped in particular to better understand the tools used incl. functionalities and thus also to elicit further background knowledge and to better grasp contexts, which are especially lacking at the beginning.

Company highlights:

The company offers various benefits such as healthy, free fruit, as well as drinks and also good pay, which is sometimes very lucrative, especially as a student.

How I got this internship:

I got my internship in the normal, conventional way, by having an informative and pleasant conversation at the "Partner & Career Day" at the FH-JOANNEUM and then applying in writing in the normal way. Of course I was very pleased to have received a positive response at a time when the Corona pandemic was starting.

I would like to do that in the future:

Since I basically like precise work and detailed work, I can very well imagine working in the field of quality management. However, I don't want to limit myself too much in one direction at the moment and would like to keep other possible good options open.