Mag. (FH) Dr.
Birgit Burböck
Portrait
Before starting her studies, Birgit Gusenbauer gained work experience in Switzerland and USA. During her studies in ‘International Business’ at the FHS Kufstein, Austria and the Dublin Institute of Technology, Ireland, she specialised on ‘International Finance’. While working for the RLB NÖ-Wien in the Treasury-Department she was responsible for legal agreements between international banks as well as of the frequent P&L statements of the treasury-team for the management board. In the course of her job at Skandia, an international insurance-company specialising on unit-linked products, she took responsibility for two market entries in CEE. Besides working for Skandia, she received her Doctoral-Degree at the Vienna University of Economics with distinction and has received several awards by different institutions. Since 2010 she is teaching at the FH JOANNEUM in the Degree Programms &aposIinternational Management' and 'Business in Emerging Markets'.
Publications:
Gusenbauer, B. (2012): Der Beitrag der Prospect Theory zur Beschreibung und Erklärung von Beurteilungen über Dienstleistungsqualität und Kundenzufriedenheit im Kontext von Versicherungsentscheidungen, Peter Lang Verlag.
Gusenbauer, B. (2011): I can't get no satisfaction... - oder der Beitrag der Prospect Theory zur Beschreibung und Erklärung von Beurteilungen über Dienstleistungsqualität und Kundenzufriedenheit im Kontext von Versicherungsentscheidungen. S. 48-49.
Gusenbauer, B. (2011): Negative asymmetric impacts of service quality on customer satisfaction within the context of insurance decisions. ABSCR-Conference Proceeding, Olbia.
Visiting Scholar:
Institute of Management / University of Primorsky in Koper, Slovenia (2013)
Member:
Verband der Hochschullehrer für Betriebswirtschaft
Editorial Board: Management, ISSN: 1854-4231. The journal is indexed/listed in:
- Directory of Open Access JOurnals
- Internationale Bibliographie der Zeitschriftenliteratur
- EconPapers
- Cabell's Directory of Publishing Opportunities
- EBSCO
Awards:
- Hammurabi-Award 2011
- Heinrich Stremitzer Award 2011
- Acceptance for WU-Papers 2012
Publications:
Gusenbauer, B. (2012): Der Beitrag der Prospect Theory zur Beschreibung und Erklärung von Beurteilungen über Dienstleistungsqualität und Kundenzufriedenheit im Kontext von Versicherungsentscheidungen, Peter Lang Verlag.
Gusenbauer, B. (2011): I can't get no satisfaction... - oder der Beitrag der Prospect Theory zur Beschreibung und Erklärung von Beurteilungen über Dienstleistungsqualität und Kundenzufriedenheit im Kontext von Versicherungsentscheidungen. S. 48-49.
Gusenbauer, B. (2011): Negative asymmetric impacts of service quality on customer satisfaction within the context of insurance decisions. ABSCR-Conference Proceeding, Olbia.
Visiting Scholar:
Institute of Management / University of Primorsky in Koper, Slovenia (2013)
Member:
Verband der Hochschullehrer für Betriebswirtschaft
Editorial Board: Management, ISSN: 1854-4231. The journal is indexed/listed in:
- Directory of Open Access JOurnals
- Internationale Bibliographie der Zeitschriftenliteratur
- EconPapers
- Cabell's Directory of Publishing Opportunities
- EBSCO
Awards:
- Hammurabi-Award 2011
- Heinrich Stremitzer Award 2011
- Acceptance for WU-Papers 2012