Do I need a library card as a student / staff member of FH JOANNEUM?
No, your student ID or staff ID simultaneously is your library card.
I’m an external lecturer / graduate / interested individual: How do I get a library card?
External lecturers, graduates and other interested individuals can apply for a library card. Please bring the following documents: government-issued photo ID (e.g. driver’s licence, passport) and the filled-in and signed library registration form. If under 18, we additionally need a declaration of consent and liability by those with parental authority.
Library services are free to the public, but we do charge a fine if items are returned after the due date (€ 0,30 per medium per day, two weeks after expiry the additional amount of € 3). External lecturers, graduates and other interested individuals have to pay a one-time registration fee of € 2 for the library card. If media items are lost by patrons and replacement is purchased by the library, a fixed amount of € 15 must be paid by patrons in addition to the media value.
Are there any consequences if I have outstanding fees?
If you have unpaid charges your library account will be blocked. Borrowing and renewals will not be possible until all debts are paid.
Here you can find our opening hours. Outside opening hours, items may be placed in the return box in front of the library.
Please keep in mind that external users cannot enter the building outside the building’s opening hours.
Sign in to your library account in our online catalogue and go to your loans (at My Library Card) to renew items you have checked out. This and more information on searching and our services is also explained in our video (German).
I cannot renew an item I have checked out. What can I do?
There can be several reasons why the renewal doesn’t work:
* Another user has requested the item. Please return the item as soon as possible.
* The item is already overdue. Please return the item and don’t forget to pay the fine.
* You have already renewed the item three consecutive times. Please contact us to see if it is possible to extend the due date for a fourth time.
What can I do if the item I need is checked out to another person?
You can place a hold request via our online catalogue. Sign in to your library account and then click on “Request” at the books details. This and more information on searching and our services is also explained in our video (German).
What can I do if an item I desperately need is currently on loan?
If it is urgent and you cannot wait until the item you need will be returned, please contact us: personally at the circulation desk, via e-mail or telephone.
Why can I not gain access to a specific e-book or e-journal?
There are several possible reasons:
* According to the licence terms of this specific ressource there is only a single user access possible and someone is currently using this ressource. Please try again later!
* You are neither student nor staff of FH JOANNEUM. Please use our electronic ressources within our library.
* The FH JOANNEUM has no licence for the specific electronic resource at all.
What can I do, when the article I am looking for is not available at the FH Joanneum library?
For FH Joanneum staff document delivery orders are processed by us. For students and external users we recommend Subito.
How can I find a specific article?
Use the Electronic Journals Library and search for the title of the journal in which the article has been published. You will get access if we have licensed the journal and the publication year. This and more information about online media is also explained in our video (German).